ORDER & BILLING
If you created an account with us, you can log into your account and on your dashboard go to “ACCOUNT“. You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.
If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.
We’re sorry to hear that you’ll be cancelling your order with us! We may be able to cancel your order for you if it hasn’t been processed out yet.
Please contact our Customer Support Team with your order number, and we will look into the status of the order and assist you accordingly
If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as “Return to Sender” and drop it off at a local post office. This will return the package back to us free of charge.
We do apologize for the inconvenience, however, we are unable to make changes to your order.
If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.
Please contact our Customer Support Team to request a cancellation.
OTHER
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.
If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided which is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
The following payment methods are currently available:
- Domestic and international credit cards issued by banks and institutions that are part of the Visa and Master, Amex Credit Card Network.
- Visa, Master, and Amex Debit Cards
- ACH/Direct Debit payments from certain banks
A full list will be available at the time of checkout and prior to making payments for your purchases.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date, and 3-digit CVV number (found on the reverse side of the card) when you make your online transactions via your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.
